3 November 2023
During an inspection looking at part of the service
Norfolk Road is a small care home providing accommodation and personal care for up to 6 people with a learning disability. At the time of our inspection, there were 5 people living at the home.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right Support:
The service gave people opportunities to try new activities that enhanced and enriched their lives. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.
Right Care:
The provider made sure there were enough staff to support people to do the things they enjoyed and to keep them safe. The provider’s aims and ambitions were for people to receive good continuity of care from a staff team who knew them well. Staff were knowledgeable about people’s preferences, communication and aspirations. Care was provided in a person-centred and flexible way. Relatives said staff treated people with care and kindness and supported them in a personalised way.
Right Culture:
The values of the provider and staff team meant people led inclusive and empowered lives. People received good quality care and support because trained staff could meet their needs. Staff knew and understood people well. Staff and relatives said the service was managed in an open and approachable way. Staff were proud of the values they shared with the provider and their colleagues and the supportive team culture this created.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 April 2018).
Why we inspected
We carried out this inspection due to the length of time since the last inspection.
This report only covers our findings in relation to the key questions Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Norfolk Road on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.