The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: BPAS - Leamington Spa

Blackdown Clinic, Old Milverton Lane, Blackdown, Leamington Spa, Warwickshire, CV32 6RW 0345 730 4030

Provided and run by:
British Pregnancy Advisory Service

All Inspections

9 January 2014

During a routine inspection

When we visited the British Pregnancy Advisory Service (BPAS) Leamington Spa Clinic we spoke with two people who used the service, the registered manager, the clinical nurse manager, the administrator co-ordinator, a registered nurse, a nurse practitioner, a domestic assistant and a member of kitchen staff.

During our visit we found that people expressed satisfaction with the service. One person told us, 'The doctors and nurses here were all lovely and very considerate.' People told us that they were treated with respect and their dignity was maintained.

We found that people were involved and supported throughout their decision making and treatment and that care was delivered sensitively.

People were protected from risks of infection by the use of policies and procedures throughout the service which were recognised by all the staff we spoke with.

We found that staff were suitably trained and qualified to carry out their roles.

Records were stored securely and were sufficiently detailed to ensure care was delivered safely and appropriately.

22 August 2013

During an inspection looking at part of the service

We inspected this service previously on the 25 February 2013 and identified that improvements were required in two areas. There were concerns about the systems in place for the storage of medication and a lack of regular formal staff supervision.

During our inspection we spoke with the registered clinic manager, the clinical nurse manager, the deputy nurse manager and a health care assistant. We looked at nine staff files.

We found that the provider had made changes since our previous inspection and that improvements had been made in both areas of concern.

When we looked at staff files, we found that annual appraisals and one to one meetings had taken place and had been recorded. Staff told us that their appraisal meetings had been useful.

We found that all cabinets used to store medication were kept locked when they were not in use. We found that a new fridge thermometer had been purchased since our previous inspection.

25 February 2013

During a routine inspection

On the day we visited BPAS (British Pregnancy Advisory Service) Leamington Spa clinic, we spoke with the registered clinic manager, the clinical nurse manager, the deputy theatre manager, the administration coordinator, a registered nurse, and a health care assistant.

33 people used the service on the day of our visit. We spoke with one person about their experience of the service. We read the care records for two people who used the service, observed care practice and staff's interaction with people when they were delivering care.

During our previous inspection of this service in August 2011, we made two improvement actions. There were concerns about the systems in place for the management and storage of medication and a lack of regular formal staff supervision. During our inspection, we found that improvements were still required in both these areas of concern.

One person who used the service on the day of our visit told us that, 'Everyone is so lovely, they couldn't be any nicer. No-one was judging.'

20 March 2012

During a themed inspection looking at Termination of Pregnancy Services

We did not speak to people who used this service as part of this review. We looked at a random sample of medical records. This was to check that current practice ensured that no treatment for the termination of pregnancy was commenced unless two certificated opinions from doctors had been obtained.

13 September 2012

During a routine inspection

During our visit to this service we saw that information about the clinic, the treatments and the procedures provided was readily available throughout the waiting areas. This included information aimed specifically at young people under the age of 18.

People we spoke with who had used the service told us that they were happy with the information, support and treatment they received. One person commented that they felt the service 'couldn't be faulted'; whilst another told us 'I was given plenty of information to help me come to my decision'.

We saw that the clinic had logical and well structured processes and procedures that were followed for all people who used the service. These ensured that treatment was discussed, planned, arranged and provided in a systematic but individualised way.

We observed that staff were respectful to people and took the time to answer any questions or concerns that they raised. People we spoke with commented that the staff were friendly, sympathetic and very professional.

We found that the service ensured that the rights and needs of young people under the age of 16 were addressed in line with legal guidelines.

Staff we spoke with told us that they were trained in child protection and safeguarding vulnerable adults. Training records we were provided with confirmed this.

We saw that information about how people could complain or provide feedback about the service they had received was available to them throughout the clinic. This included a British Pregnancy Advisor Service (BPAS) survey form called 'Your Opinion Counts' that people who had used the service were encouraged to complete. Any comments made in these surveys would be fed back to the staff team with critical comments being addressed as necessary.