S&A Care Services Ltd

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Quality assurance systems were in place to ensure people received safe and personalised support. Systems were in place for staff to raise concerns. The provider worked in partnership with external professionals to ensure people were in the best of health. Learning took place following audits and feedback to ensure there was a culture of continuous improvement.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

A registered manager was in place who knew the service, people and staff well. Staff were positive about the management of the service. We saw the registered manager had a good relationship with people and staff. There was an open and inclusive culture at the service. The service also held an awards gala for staff to reward them for their hard work. There was also a mental health and wellbeing hub where staff could meet to discuss topics not related to work. The registered manager told us they were available and had an open-door policy which meant that people, families, and staff could speak to them. A relative told us, “[Registered manager] will contact me, and I have a lot of confidence in them. They are the one who seem to know most about [person’s] care.”

A whistleblowing policy was in place that included details on how to raise concerns both internally and externally, which allowed staff freedom to speak up. Staff feedback was also sought as part of supervisions and staff meeting. Systems were in place for staff to raise concerns internally and externally. Staff knew how to use the whistleblowing policy and understood their role and responsibilities of reporting concerns and knew who to go to if they needed to. A staff member told us, “If we see anything wrong, we are supposed to report it immediately. We can report to manager. If the complaint is not addressed, then the senior person or local body like CQC or local authority.”

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We saw the provider carried out a range of audits covering different areas such as on care plans, medicines, people’s dignity, people’s finance, fire safety and safeguarding. Spot checks were carried out at supported living sites to ensure people were receiving safe care. Governance meetings were held amongst the management team to ensure there was effective oversight of the service. Records showed a number of compliments received from professionals and relatives. Quality monitoring systems were in place. Surveys had been carried out to get feedback from people, relatives, staff and stakeholders. Results were analysed and action taken to make improvements. The nominated individual told us that service carried out a number of audits to ensure that it was safe. In addition to audits, meetings were held with staff to obtain feedback and make improvements where possible. A relative told us, “Management is good, they keep me updated about everything. We have meetings and always let me know about any incidents.” A staff member told us, “[Management] are always available and supportive.”

The registered manager and staff told us they worked in partnership with health and social professionals to ensure people were in the best of health at all times. Partners we sought feedback from did not raise concerns about the service and provided positive feedback. Records showed the service worked in partnership with social and health professionals to ensure people received safe and effective support.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.