Redmayne House

Updated 28 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type

Redmayne House is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spent time with the five people who lived at the home. We spent time observing the daily life in the home and we looked around the building to check the service was safe and clean. We spoke with four members of staff including the supervisor, support workers and two registered manager's of nearby homes. We reviewed a range of records. This included three people’s care and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

Updated 28 March 2020

About the service:

Redmayne House is a residential care home providing personal care and accommodation to five people with a learning disability. The home is a bungalow in a community setting and designed to promote people's inclusion and independence.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

People received a consistently good service and were kept safe with the support received from the staff. People were safeguarded against the risks of abuse and harm by the systems and by the staff training in place. Risk was managed well so that people could be as independent as possible. Staff were appropriately recruited and staffing levels met people's assessed needs. People were supported to take their medicines safely.

There was a strong, visible person-centred culture. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People were very well integrated into the local community and were encouraged and supported to engage in activities and hobbies of their choice.

People were well cared for by staff who had the right skills, knowledge and training to meet their needs. People had access to external health professionals to help promote good health and well-being. They were encouraged to maintain a healthy diet and lifestyle. People’s changing needs were identified and responded to quickly.

Staff displayed a caring attitude. They had developed caring and trusting relationships with people, some staff being employed in the home for many years. They spoke about people in a respectful and empathic way. People responded warmly to the staff team and their relatives told us they were very well supported.

The home was well-run by an experienced registered manager and team leader. The provider ensured oversight and support to ensure the home was effectively managed. People's views about the quality of care were being used to make improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The last rating for the service was good (published 27 August 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.