Glenwood Care Home

Updated 19 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 4 December 2020 and was announced.

Updated 19 December 2020

About the service

Glenwood provides nursing care and accommodation for up to 12 adults with a learning disability, mental health needs and complex needs. The service is made up of two separate bungalows with an adjoining corridor and there are six people in each bungalow. All rooms were occupied at the time of our inspection.

Although the service had not initially been developed and designed in line with all of the principles and values that underpin 'Registering the right support' and other best practice guidance it did fulfil the criteria and guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. The provider advised they would review the principles in practice to see how they could update the service to further reflect best practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Relatives of people living at Glenwood told us that their experience of using the service was overall very positive. One relative described the service as “Just superb.” Staff and the registered manager were knowledgeable in how to safeguard people from the risk of harm and abuse and were trained in safely managing people's medications. People received care and support by staff who had been appropriately recruited and had undergone the necessary recruitment checks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained in various topics appropriate to their role.

Relatives consistently told us how they were treated with kindness from all of the staff who were also very supportive. Dignity and respect were embedded into the service and staff spoke at length of how they ensured this was practised. We observed staff treating people kindly.

Care and support were person centred. Complaints were well managed. People told us they had enjoyed activities and events that they had been supported with. End of life care was planned with sensitivity and respect.

Audits highlighted improvements and action was taken. The registered manager promoted a culture of person centeredness and inclusion. The service had engaged with other providers and social care partners to improve the experience of people’s care and had developed new and practical ways of working in relation to this. Feedback was gathered and acted on.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was ‘good.’ (Published 28 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.