The Care Quality Commission
  • Care Home
  • Care home

Archived: Coachman's Drive

21 Coachmans Drive, Croxteth Park, Liverpool, Merseyside, L12 0HX (0151) 220 9729

Provided and run by:
Community Integrated Care

All Inspections

1 May 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people living at Coachman's Drive. This was because people were not able to tell us about their experiences directly. We observed during our inspection that the people living at Coachman's Drive appeared happy and content living there. We found people were treated respectfully and given support to have their say in how they wanted to be helped and were supported to do the things they wanted to do.

People who used the service were supported by advocates, and other people who knew how to communicate with them, when decisions needed to be made about their care and welfare. They were represented in their best interests when it was appropriate to do so.

The people who lived at Coachman's Drive were supported by appropriate numbers of qualified, skilled and experienced staff. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. People's personal records were accurate and fit for purpose.

13 August 2012

During a routine inspection

During this planned review, we used different methods to help us understand the experiences of people who used the service. This was because some people living at Coachman's Drive had complex needs and were not able to verbally communicate their views and experiences to us. Due to this we have used a formal way to observe people in this review to help us understand how their needs were supported. We call this the 'Short Observational Framework for Inspection (SOFI). We observed staff engaging with people who used the service in a positive way and throughout the observation staff treated people with courtesy and respect.