Archived: Whitby Drive

Updated 27 July 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection.

This inspection took place on 22 and 26 May 2017 and was unannounced. One inspector carried out this inspection.

We reviewed information we held about the home, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales. We also contacted the local authority commissioners for the service and the clinical commission group (CCG).

The provider completed a provider information return (PIR) prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

People had limited communication which meant they were unable to tell us about their experiences of living at the home. We spoke with two relatives and observed care whilst in communal areas of the home. We also spoke with the registered manager, senior support worker and two support workers. We looked at the care records for two people who used the service, medicines records for six people and recruitment records for two staff. We also looked at a range of records related to the running of the service.

Updated 27 July 2017

Whitby Drive is a residential care home for six people with a learning disability. At the time of our inspection there were six people living at the home.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

Relatives were happy with their family member’s care and support. They also said staff were kind and caring. Relatives and staff felt the home was safe and that there were enough staff on duty to meet people’s needs.

Staff knew about safeguarding and the whistle blowing procedure including how to report concerns.

The provider had effective recruitment procedures in place to ensure only suitable staff worked at the home.

Medicines were managed safely. Only trained staff administered people’s medicines and accurate records were maintained.

The provider carried regular health and safety checks and there were up to date procedures to deal with emergency situations.

Staff were well supported and received appropriate training.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to meet their nutritional and healthcare needs.

People’s needs had been assessed and the information gathered was used to develop personalised care plans. These were kept up to date to accurately reflect people’s current needs.

People had opportunities to participate in their preferred activities, such as indoor bowling, pamper nights, massage and sensory activities.

Although relatives gave us good feedback about their family member’s care, they also knew how to raise concerns if required.

The home had an established registered manager. Relatives and staff said the registered manager was approachable.

There were opportunities for staff to provide feedback about the home and people’s care, such as one to one supervision and staff meetings.

The provider carried out a range of internal and external quality assurance checks to help ensure people received a good standard of care.

The provider had received compliments about the home from relatives and visitors.