Archived: Choice South Coast (Supported Living)

People also told us that they had been involved in making decisions about the service and support they wanted. People told us they could complain. One person told us "If there is a problem I ask them about it and they answer me politely". One relative told us " The care is very safe. I am very confident in them".

People were protected from abuse and they told us they felt safe with their care workers.

Recruitment procedures and staff training meant people were cared for by staff trained and supported to do their jobs.

There was an accessible complaints procedure and all records were well maintained and held securely.

People told us that they had an initial meeting with the manager when they first started receiving care. They said they were not aware of care plans. Relatives were not able to tell us about of reviews of their care. There was a lack of risks assessments in order to minimise their impacts on people and staff such as the environment, moving and handling and equipment.

We found that information and processes for safeguarding people were not clearly defined and all appropriate steps were not in place to inform staff's practices. The recruitment process was not robustly implemented for all new staff. People were confident that any concerns raised would be addressed to their satisfaction. We found that records were not always maintained securely and available when we requested them.