23 July 2013
During a routine inspection
Staff we spoke with told us that they loved working at Ferncliffe and supporting the people who lived there.
We found there was a real homely feel with everyone being involved in some activity. Staff were knowledgeable about people's lives, care needs and interests.
Care plans were individualised and person centred and gave detailed information about peoples' lives, interests, preferences and care needs.
There were enough staff on duty to meet people's needs and to support them to follow individual interests.