Archived: Voyage Limited - 198 Rossendale Road

People's care was planned and delivered in accordance with their needs. People had detailed individual care plans which were supported by a series of risk assessments. We saw evidence that people had discussed their care plans with staff and they had signed the plans wherever possible to indicate their agreement.

We found staff had received training on safeguarding vulnerable adults and were knowledgeable about the processes. None of the people spoken with had any concerns about their care.

We noted suitable arrangements were in place to handle and manage medication. All records looked at were complete and up to date and checks were carried out on a daily and weekly basis to ensure medication was handled correctly and safely.

We observed there were sufficient numbers of staff on duty to meet people's needs. People made complimentary comments about the staff team and staff were observed to have a respectful and sensitive approach to meeting people's needs.

We found there were established systems to monitor the quality and operation of the service. We saw evidence to demonstrate that people were regularly consulted about their opinion of the service and their comments were used to shape future plans.