24 January 2014
During a routine inspection
We found that people were treated with dignity and respect and that the provider upheld people's rights. People were encouraged to make their own decisions as far as they were able and to identify and achieve life goals.
One person who lived at the home told us; 'I like living here. I have been here a long time. Staff ask my opinion about what I want to do. I would tell the staff if something wasn't right and they would do something for me. I like trips to the seaside'.
During our inspection we found that the provider had not managed safeguarding incidents properly and had not adequately monitored the standard of service delivery. We also found that records had not been accurately maintained.