One person showed us their newly decorated bedroom and bathroom, they told us, "I choose the colours and bedding, I really like it."
Another person showed us their bedroom where new windows had been installed. They told us their room was going to be decorated the next week, they also showed us the room they would use while this was being carried out.
We spoke with health care professionals who visited the home. They spoke positively about the service provided. They told us they were confident in the staff abilities to meet people's needs. One professional told us, 'The staff have had to deal with many changes to be able to look after one person's needs and I have been impressed how they have adapted and coped with the changes.'
People also told us that staff treated them with respect, listened to them, gave them choices, made them feel safe and supported them. One person told us. 'I really like living here the staff are very good.'
People were protected from the risk of infection and appropriate guidance had been followed. However the environment was in a poor state of repair, many areas required redecoration and carpets were stained and marked and not well maintained.
Effective recruitment and selection processes were in place and there was an effective system to regularly assess and monitor the quality of service that people received.
People we spoke with also told us they liked living at Hamilton Lodge, it was a good place to be. One person told us they were arranging their holiday and they were looking forward to it.