2 September 2013
During a routine inspection
Staff interactions were kind and professional and people appeared very comfortable with the staff who supported them. We saw that staff were very skilled in recognising and responding to changes in people's behaviour which may indicate they were unhappy or becoming distressed. The staff we spoke with had a very good understanding about the needs and preferences of the people they supported.
The staff we spoke with demonstrated a good understanding of how to support people to make decisions. They knew the procedures to follow where an individual lacked the capacity to consent to their care and treatment. This meant that people's rights were protected.
The home followed appropriate procedures for the management and administration of medicines. This meant that people received their prescribed medicines when they needed them.
Staff recruitment procedures minimised risks to the people who lived at the home. Staff felt well supported and systems were in place to ensure that staff received up to date training appropriate to their role and the people they supported.
Systems were in place to monitor and improve the quality of the service people received.