Skinqure Clinic

Updated 7 August 2023

Skinqure Clinic is located at Skinqure Clinic 1 Cowgate, Welton, Brough HU15 1NB. The service has 1 consultation room which is located on the ground floor. Patients have access to toilet facilities.

The provider, Skinqure Clinic, is registered with the CQC to carry out the regulated activities treatment of disease, disorder or injury, surgical procedures and diagnostic and screening procedures. The provider operates a clinician-led service which specialises in aesthetic and dermatology treatments. Services are only offered to adults. The service does not offer NHS treatment. The service and the treatments within the scope of registration are led and carried out by a GP (male) and is assisted by their wife who is a pharmacist who handles the administration work. The provider operates a flexible appointment system and consults with patients when they want to be seen. Therefore, there are no formal opening times.

How we inspected this service

Before visiting the service we reviewed a range of information we hold about the service and information provided pre-inspection by the service.

During our inspection we:

• Spoke with the registered provider
• Looked at information the service used to deliver care and treatment plans
• Reviewed documents and policies used by the service
• Reviewed patient feedback received by the provider and by the CQC
• Observed the premises where services were delivered from

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 7 August 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Skinqure Clinic as part of our inspection programme, to inspect all newly registered locations. This was the first rated inspection for the service since they registered with the Care Quality Commission (CQC) in July 2022.

Skinqure Clinic provides a private aesthetics and dermatology service for fee paying clients. The service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services they provide. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Skinqure Clinic provides a range of non-surgical cosmetic interventions, for example dermal filler injections and anti-wrinkle treatments which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. At the time of the inspection, they offered thread face lifts and treatments for skin disorders such as acne, rosacea and moles.

The nominated individual is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There were systems to assess, monitor and manage risks to patient safety.
• The provider assessed needs and delivered care in line with evidence-based guidelines.
• The provider had the skills, knowledge and experience to carry out their role.
• Patients were treated with kindness, respect and compassion and helped to make decisions about care and treatment.
• The provider had received positive feedback from patients about the care they had received.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs. The provider was able to offer flexible appointments to suit the needs of patients.
• There were clear structures, systems and processes to support effective leadership and governance. The provider had a drive to deliver safe, personalised, high quality care that met the needs of the people who used the service.

The areas where the provider should make improvements are:

• Review and improve the arrangements for responding to a medical emergency by providing access to a defibrillator at the location.
• Introduce a system of clinical audit, particularly 2 cycle audits so progress can be reviewed, and areas of continuous improvement can be developed.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services