15 January 2013
During an inspection looking at part of the service
The agency had sent us an action plan which identified what action they had taken to improve in these areas. We inspected the service to see if they had made the improvements they had told us they would. We found that the agency had made improvements and had procedures in place to monitor and continue these improvements.
We spoke with two members of staff, one person who used the service, and two relatives of people who used the service.
One relative told us, "We are very happy with the care my relative gets. The family are happy with the way they meet our relative's needs".
Another relative told us, "We have finally got the right fit for us. The carers really understand our relative's needs".
We found that care plans were person centred and clearly identified that people's needs were assessed, and that care was planned to meet these needs.
We found that the agency reported safeguarding issues appropriately, and had provided training for all staff in safeguarding matters.
We found that the service conducted appropriate and timely audits to monitor and assess the quality of the service they provided.