Wyndham Manor Care Home

Updated 2 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. We also received information of potential concern about infection prevention. This was a targeted inspection looking at the infection prevention and control measures the provider had in place.

We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 17 February 2022 and was unannounced.

Updated 2 March 2022

About the service

Wyndham Manor Care Home provides accommodation and care and support for up to 68 people. The home is a purpose built modern detached building set over three floors. The home supports people who have needs associated with ageing or are living with a dementia related illness. At the time of our inspection 64 people were living at the home.

People’s experience of using this service and what we found

People felt safe and described staff as kind, friendly and caring. They were happy about the care and support they received and with the way the home was managed. Staff were caring and committed to supporting people in ways which upheld their dignity and promoted their independence.

Staff had the required skills and expertise to meet people's needs effectively and provide good outcomes that promoted well-being and a good quality of life. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff understood how to protect people from abuse. People received their medicines when they needed them from staff who had been trained and had their competency checked. People's care needs and any risks were assessed prior to them living in the home.

Health and social care professionals were very positive about partnership working developed with the home to promote people's health and well-being. People enjoyed the meals and were offered choices. They were supported to eat a nutritionally balanced diet and had access to various healthcare professionals, when needed for their more complex nutritional support needs. People took part in activities and entertainments and links with local community groups were well developed to enhance people's lives.

The quality of the service was monitored, and appropriate action was taken to improve the service when needed. People's views about the quality of care provided were used to make improvements to the service. Staff felt valued and supported and enjoyed working at the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.