28 November 2013
During a routine inspection
People's privacy, dignity and confidentiality were respected. People's preferences and medical conditions were taken into account in relation to how care and treatment was delivered.
People experienced care, treatment and support that met their needs and protected their rights. People's treatment plans contained accurate levels of information that ensured their needs were being met.
The equipment and facilities were appropriate and well maintained. People were protected from unsafe or unsuitable equipment.
People were treated by staff who were supported to deliver care safely and to an appropriate standard. Staff had a programme of on-going training and appraisal.
There were quality monitoring programmes in place, which included people giving feedback about their care, support and treatment. This provided an overview of the quality of the service's provided.