12 December 2013
During a routine inspection
People's health and personal care needs were assessed and there were detailed care plans in place for care staff to follow so as to ensure that people were supported safely and in accordance with people's individual preferences and wishes.
The provider was able to demonstrate that appropriate systems were now in place to ensure that where consent was not possible, decisions were made in the best interests of the people who used the service. We found that the staff team offered people choice as far as was possible given their complex communication needs. There was evidence that the provider and management team of the service worked in co-operation with others so as to ensure that people's health and social care needs were met. We found that improvements had now been made to ensure that staff had received appropriate training relating to some core areas and regular supervision.