The Care Quality Commission

Archived: Howard Court Specialist Nursing Home

9 Burlington Road, Ipswich, Suffolk, IP1 2EU

Provided and run by:
Bupa Care Homes (CFChomes) Limited

All Inspections

10 May 2012

During a routine inspection

During our visit we spoke with family members, who confirmed that their relative was treated with respect, dignity and as an individual. They also confirmed that the environment was much cleaner and brighter since the main corridor had been redecorated. They confirmed that they can discuss any and all issues with the manager who was kind, supportive and helpful. People who used the service confirmed that they felt safe in the service and that the staff were nice.

23 November 2011

During an inspection in response to concerns

Generally the staff were very well liked and respected by the service users and families. However, a shortage of staff was often seen which meant that staff were very busy and care was at times missed.

One family member stated that the staff were very good and there was no language difficulty even as English was the majority of staff's second language. However, it was stated that they do talk over the service users in their own language.

During a visit to the home family members stated that the home looked very tired and was in great need of re-decoration. Also that it has taken a long time to get the lack of lift facilities sorted out.

23 February and 3 March 2011

During a routine inspection

The 2010 relative customer satisfaction survey demonstrates that Howard Court collects and uses the views of relatives of people who live at the home. The overall satisfaction score was 67%. Scores relating to staffing, individualised treatment, meeting emotional needs and involvement have risen in the last year, by a minimum of 6%. 78% of respondents agreed that Bupa cares about the people who live at Howard Court as individuals.

Individual comments confirm that people's hygiene needs are met: 'They take time to groom'; 'They were very good in changing her, keeping her clean'.

Direct quotes from relatives' group meetings include "The meals are always very well presented and look really good."

The satisfaction survey includes positive feedback about staff: 'The staff were attentive and helpful I cannot fault them at all'; 'They are on the ball'; 'They were friendly and helpful'.