- Independent mental health service
Cygnet Hospital Wyke
Report from 3 October 2024 assessment
Contents
Ratings - Acute wards for adults of working age and psychiatric intensive care units
Our view of the service
Cygnet Hospital Wyke is an independent mental health hospital provided by Cygnet Health Care Limited, situated in West Yorkshire. The hospital is registered with the Care Quality Commission to provide care and treatment for up to 46 patients and the following regulated activities:
• Treatment of disease, disorder or injury
• Assessment or medical treatment of persons detained under the Mental Health Act 1983.
The hospital has a registered manager and accountable controlled drugs officer. We have inspected this location 14 times previously.
This assessment took place between 26 - 28 November 2024 and we announced it on 25 November 2024. The location was previously assessed in January 2024, rated as inadequate and placed into special measures. There were concerns about medicines management, quality of care records, monitoring patients with physical health conditions, checks of medical equipment, compliance with the Mental Health Act, infection control, blanket restrictions, autism awareness and completion of patient risk assessments.
The majority of the concerns related to the long-stay rehabilitation ward, Adarna. The provider had taken the decision to discontinue this service, so this latest assessment only relates to the acute wards for adults of working age and psychiatric intensive care unit. There were 2 acute wards (Kingfisher, Phoenix) and 1 psychiatric intensive care unit (Bennu).
We gathered information from people using the service, their loved ones, staff and other external stakeholders. We observed the care being provided and reviewed a range of documents relating to the running of the hospital.
We rated the service as good. The service had made improvements and was no longer in breach of regulations.
The provider has demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions and is, therefore, no longer in special measures.
People's experience of this service
Throughout our assessment, we observed staff being kind, compassionate and caring towards patients on the wards. They interacted with patients well and were attentive to their needs. For example, on Phoenix ward, we saw staff and patients playing pool together and there was a good sense of fun.
We attempted to speak with as many patients as possible, but many declined as they wanted to rest or chose to concentrate on other activities. Four patients using the service chose to speak with. They told us staff treated them well and in a caring manner. The patients felt supported and were involved in decisions about their care and treatment. The patients had regular one-to-one time with their named nurse. None of the patients had experienced any abuse or unfair treatment on the wards, either from staff or other patients. Only one of the four patients said that there was not always a staff member available when needed. The patients who had been restrained told us they had not been hurt during the intervention and staff held debriefs afterwards to check they were ok and understood why they had been restrained. Patients told us their family members or carers were involved in their care and treatment when they had given consent for them to do so.