Background to this inspection
Updated
22 May 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was unannounced, which meant that the home’s management, staff and people using the service did not know the inspection was going to take place. The inspection visit was carried out on 25 April 2018 and was undertaken by an adult social care inspector.
During the inspection we spoke with one staff member and the registered manager. There were no people using the service at the time of the inspection, but we contacted three people who had recently used the service by telephone to gain their views. We also checked the personal records of five people who had recently used the service. We checked records relating to the management of the home, team meeting minutes, training records, medication records and records of quality and monitoring audits carried out by members of the provider’s senior management team. We also looked at the written feedback provided to the service by people using the service, their friends and families and external healthcare professionals.
Prior to the inspection, we reviewed the records we hold about the provider and the location, including notifications that the provider had submitted to us, as required by law, to tell us about certain incidents within the home. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
Updated
22 May 2018
The inspection was unannounced, and the inspection visit was carried out on 25 April 2018. The home was previously inspected in May 2016, where no breaches of legal requirements were identified and the home was rated “good.” At this inspection we found it remained good.
Rotherham Crisis (Cedar House) is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement.
CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The home provides short-term accommodation for people experiencing a mental health crisis. The service has four beds, which can be accessed for a maximum of seven nights, during which time staff will provide emotional and practical support, over a 24 hour period to assist people using the service to resolve their crisis. At the time of the inspection, one person had just left the service and there were no current service users.
The home is located in Rotherham, South Yorkshire, close to the town centre. It is in its own grounds in a quiet residential area close to various community and leisure facilities.
At the time of the inspection the service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
We found that appropriate steps were taken to ensure that the service was safe. There were up to date risk assessments and these were followed by staff. Staff had received training in safeguarding, and there was appropriate guidance for staff to follow in the event of suspected abuse.
People received care and treatment that met their needs. People told us that staff understood them and were responsive to their changing and complex needs. When people required the attention of external healthcare professionals this was sought quickly, and care plans showed that the guidance of external healthcare professionals was followed by staff.
Staff had received appropriate training to assist them in carrying out their roles, and there were plentiful opportunities for staff development. Staff told us they enjoyed their work and felt well supported in their roles.
Further information is in the detailed findings below