Archived: Newstead Nursing Home

We observed the care being provided and spoke with nine people who use the service and two relatives who were visiting. One person told us that they liked the home. One said it was 'nice.' Another said the members of staff were 'very good.' We were also told that the food was 'good.'

During these inspections we did however have a number of concerns about the care that was being provided to the people living in the home and whether this met their individual needs. For example the wheelchairs shared by the people could have caused them injury as footrests were not always in place. People were not always being supported to have their individual personal care needs met in terms of access to regular bathing. The standard of cleanliness of the home seemed to be satisfactory in the morning, but was not maintained throughout the day. The manager and staff had not been supervised and supported sufficiently to deliver care safely and to an appropriate standard.