21 October 2013
During a routine inspection
People using the service were advised about any treatments they needed and were asked to consent to the treatment before it was given. This showed respect to the young people using the service. We observed that staff were mindful of their responsibility to ensure a young person understood and agreed to any treatments.
We saw that the service stored and administered medications correctly and the staff responsible for prescribing medications had been appropriately trained. We saw robust guidelines that supported staff administering medication. This ensured the medications systems in place were safe and effective and protected people from harm.
The staff employed by the service had been correctly recruited and checked as being appropriate to work with young people and vulnerable adults before being offered a position.
The service had a complaints policy which was easy to use and available.