St George's Nursing Home

St George's Nursing Home is a care home providing nursing and personal care to 24 people. The service provides support to older people, some of whom were living with the experience of dementia. At the time of our inspection there were 22 people using the service.

People’s experience of using this service and what we found

Medicines were not always managed safely. Risks to people had not always been assessed and planned for. Staff were not always recruited safely. We made a recommendation to the provider to review their practice.

People's privacy and dignity were not always respected. People did not always receive care in a person-centred way.

The registered manager had audits and quality assurance processes in place, but they were still working to embed and sustain the improvements which were required.

People were not happy with the food they received, and they told us it was cold. The home was undergoing an extensive programme of repairs to modernise it. Health professionals visited the home regularly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was enough staff to meet people’s needs. Staff understood how to safeguard people from the risk of harm. The provider had good infection control practices in place. The registered manager was learning from accidents and incidents. People and their relatives spoke positively about the activities.

People’s needs were assessed before they moved into the home. People and their relatives were very happy with the care they received. Staff were friendly, caring, kind and supportive and the registered manager was approachable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good published on 07 March 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St George’s on our website at www.cqc.org.uk.

Enforcement and Recommendations

We have identified breaches of regulations in relation to safe care and treatment, person centred care and meeting people’s nutritional and hydration needs. We made a recommendation regarding staffing.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.