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Signet Healthcare Limited

Overall: Good read more about inspection ratings

207A Field End Road, Pinner, HA5 1QZ (020) 8938 4674

Provided and run by:
Signet Healthcare Limited

Latest inspection summary

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Our current view of the service

Good

Updated 13 September 2024

Signet healthcare is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our assessment, 12 people were using the service, including adults and children. The service is also registered to provide supported living. However, this part of the service was not operating at the time of our assessment. The date of assessment was from 2 October 2024 to 8 October 2024. We visited the agency's offices on 8 October 2024. We carried out this assessment to follow up on breaches of Regulations identified at the last inspection (published 15 February 2023). At the last inspection, we identified breaches relating to need for consent, safe care and treatment, good governance and fit and proper persons employed. At this assessment, we found the provider had made the necessary improvements and was no longer breaching any Regulations. The provider had effective systems for supporting people to stay safe, managing risks and monitoring the quality of the service. Staff were well trained and felt supported. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service was meeting the principles of Right support, right care, right culture.

People's experience of the service

Updated 13 September 2024

Our assessment was supported by an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. As part of the assessment, we made phone calls to the relatives of people using the service and spoke with the relatives of 11 people. We received feedback from 5 care workers and 1 external professional. People were happy using the service. People felt safely cared for by familiar staff. Staff arrived on time and provided planned care. People were involved in making decisions and the provider was responsive when changes needed to be made. Staff were kind and caring. People were able to speak up and felt listened to and respected.