Woodleigh Care Home

Updated 27 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 4 November 2020. We announced the inspection the day before we visited.

Updated 27 November 2020

About the service

Woodleigh Christian Care Home is a residential care home providing personal and nursing care to 31 people aged 65 and over at the time of the inspection. The service can support up to 44 people. Woodleigh Christian Care Home is based in an old convent and has been extended to provide additional accommodation. There are multiple lounges and communal areas for people and families to sit and chat, and access to a secure garden area.

People’s experience of using this service and what we found

People and relatives felt the service was safe. Risks relating to people’s assessed needs and the care environment were identified, and care plans told staff how to provide safe care. Staff were knowledgeable about risks and how to manage them. People received their prescribed medicines safely. Accidents and incidents were reviewed and monitored to identify trends and to prevent reoccurrences. There were enough staff to keep people safe. The service was kept clean, which minimised the risk of people acquiring an infection.

People and relatives spoke positively about staff skills and experience. People's needs and choices were assessed in line with current legislation and guidance in a way that helped to prevent discrimination. People were supported and encouraged to have a varied diet that gave them enough to eat and drink. People had access to community healthcare services. The provider had taken steps to ensure the environment was suitable for people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives spoke positively about the staff team. One person said, “They are marvellous. Nothing is too much trouble for them.” Staff had time to spend with people socially in addition to doing practical care tasks. Staff encouraged people to express themselves, and where possible, involved people in reviews of their personal care. People said staff always treated them with respect, and relatives confirmed this. Staff respected people's right to confidentiality.

People and relatives were offered emotional support, particularly when they first came to live at the service. Care plans were personalised and contained information about people's likes and dislikes. People and relatives were positive about the support they had to take part in activities both within the service and out in their local community. Staff were proactive in responding to people’s individual needs and encouraged them to do things which were meaningful to them and made them happy. Relatives were confident concerns or complaints would be dealt with. People and their relatives were encouraged to talk about their wishes regarding care towards the end of their lives.

People and relative spoke positively about the staff team and management of the service. Staff also felt supported to do their jobs well. The staff and management had values that placed people at the centre of the service and promoted their independence, enabling them to make choices about their lives as much as was possible. The provider undertook audits of all aspects of the service to review the quality of care, and identify areas where improvements were needed. The provider had a detailed action plan for improving the quality of care and this was reviewed monthly. The provider worked in partnership with others to ensure people maintained their health and social networks in the local community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was Inadequate (published on 12 March 2019) and there were multiple breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since March 2019. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This was a planned inspection based on the previous rating. This inspection was carried out to follow up on action we told the provider to take at the last inspection. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.