Archived: Yellow Rose Support

Yellow Rose Support is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection 3 people were receiving personal care.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

People’s experience of using this service and what we found

Right Support: People’s independence was promoted by the provider and staff. The provider had maintained a consistency in staff and this meant people were supported by staff who knew them well. People were encouraged and supported to express their choices and access the community and activities. Relatives told us staff skilfully supported and provided care to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received kind and compassionate care. People and relatives reported support was provided safely. Staff understood how to protect and promote people’s privacy and dignity. Staff varied their approach to working with people and demonstrated an understanding of how to support people in line with their preferences. People’s medicines were managed safely. When accidents and incidents had occurred information was recorded accurately and later analysed by the provider to identify any trends or areas of staff practice which could be developed.

Right Culture: Staff felt they were supported by a strong management team. The provider had a robust auditing system in place and the registered manager evidenced consistent checks and oversight of practice in all areas. Some audits while sufficient to meet the demands of the service at the time of inspection, would require further development should the number of people the provider supports increase. We have made a recommendation the provider continues to review auditing systems moving forwards.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 13 May 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.