26 July 2023
During a routine inspection
Ashbrook Nursing Home is a care registered to provide nursing and personal care to older people, some of whom have dementia care needs. It is registered to accommodate and support up to 70 people. At the time of the inspection, 70 people were living at the home.
The home has three floors with adapted facilities and en-suite rooms.
People’s experience of using this service and what we found
There were systems to protect people from the risk of abuse. Potential risks to people were assessed and monitored. However, some risk assessments required further development with more suitable guidance for staff, so they could provide safe care. Staff were recruited safely and appropriately. There were enough staff to meet people's care needs. Systems were in place to record and monitor accidents and incidents in the home. Medicines were managed safely and administered to people as prescribed. People were protected from the risks associated with the spread of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs were assessed before they started to use the service. People were supported by staff who had received professional training and ongoing development. Staff worked with other health and social care professionals to ensure people were in good health.
People were encouraged to maintain a healthy balanced diet and were provided food and drink that met their preferences and needs. We have made a recommendation about improving the meal service experiences for people to make them more comfortable and enjoyable. Staff knew people who used the service well and they provided care and support to them in a kind and compassionate way. People were treated with respect and their views were listened to and their requests acted upon.
People received person-centred care. Care plans provided guidance on how to support people, in accordance with their choices and communication needs. People were offered a range of activities that were engaging and meaningful. People and their relatives were positive about the management team and could approach them with any concerns. Complaints were responded to appropriately.
People were positive about the care and support they received from staff and the management team. There was a positive culture in the home and equality, diversity and inclusion was promoted.
The provider had systems in place to assess, monitor and improve the quality and safety of the services provided. The home worked in partnership with services within the community to help maintain people's social involvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was Good (report published 7 August 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.