Brewster House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to access relevant health services in line with their individual support needs. The provider’s processes promoted equity in people’s experiences and outcomes. However, the provider had not always communicated effectively with people’s relatives and other health professionals to discuss changes in people’s health needs and how to ensure these needs were met.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were able to access services appropriate to their needs. People's individual health and care needs were documented in their care plan, with evidence of relevant referrals and health input. People's relatives told us they had been involved in discussing people's care needs; however, we received mixed feedback about how well they were kept updated about people's health appointments and changes in their health needs. This meant relatives were not fully involved in reviewing people's care to ensure their changing needs continued to be met.

Staff were able to demonstrate an understanding of people’s right to equality. The provider enabled equity of access to appropriate healthcare to ensure people experienced good outcomes which promoted their physical and mental wellbeing.

The provider had systems in place to review people's needs and liaise with other healthcare professionals such as the GP, community nursing and dementia support team. However, feedback from health professionals suggested staff were not always confident when identifying changes in people's health. This meant there was a risk referrals may not be made promptly to ensure appropriate support was accessed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.