Silvanna Court

Updated 12 December 2024

Date of assessment: 17 February 2025. Silvanna Court is a residential care home providing accommodation with personal care for up to 83 people. The service provides care to older people. We looked at quality statements relating to areas in Safe, Effective, Responsive and Well-Led. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. People were involved in their care planning and reviews. People had enough to eat and drink to stay healthy. People were treated with kindness and compassion. Staff responded to people in a timely way. Managers and staff had a shared vision of quality, person centred care for each person. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. The provider and management team maintained good oversight of the service overall. There was a culture of continuous improvement.

Updated 12 December 2024

We received positive feedback from people and their relatives who all told us they were happy with the care and support people received. Comments included, “I think they [staff] are marvellous, they are very good to me. I like it here” and “The staff are very nice and helpful.” One relative told us, “I can only say I am so grateful that my [relative] is at Silvanna Court, it is outstanding.” During our visit we saw people supported by staff who knew them well and treated them with respect; staff were attentive to people’s needs. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them.