8 October 2012
During a routine inspection
Everybody we spoke to, including the patients, believed people were treated with respect and had their dignity maintained. All the patients at the hospital had a hearing impairment or used BSL as a means of commnuication. All staff were competent BSL communicators.
Patients' care needs presented as being rigorously reviewed and well met. There was good evidence that patients were involved in planning their care and treatment as far as was consistent, in some cases, with their detention under the mental health act. Staff were kept well informed of any changing needs or plans for individual patients.
The hospital was purpose-built to provide low secure and open treatment for the patients who were living there. The building presented as clean and tidy and was well maintained.
All staff were subject to appropriate recruitment and vetting procedures before they started work at the hospital.
The service provider had a number of systems to audit the effectiveness of the service provided. This included asking patients of their views of the service. There was good evidence that the audits were used effectively and, if necessary, action plans were generated and acted upon.