• Care Home
  • Care home

The Rubens

Overall: Good read more about inspection ratings

Pave Lane, Newport, Shropshire, TF10 9LQ (01952) 810400

Provided and run by:
United Care limited

Latest inspection summary

On this page

Our current view of the service

Good

Updated 1 March 2024

Date of assessment 6 March to 12 March 2024. We completed this assessment due to concerns we had around managing safeguarding incidents and staff recruitment. We also followed up on breaches we had found at our previous inspection. These breaches had been in relation to the governance of the service and consent. The service had improved. People’s capacity to consent to specific decisions were now assessed and, where required, applications to legally deprive them of their liberty (DoLS) were now completed. Systems to monitor the quality and safety of the service were now effective and identified where improvement was needed. Risks to people’s health, safety and wellbeing were now effectively monitored and recorded. Staff training and care records were now kept up to date. Not all staff had a Disclosure and Barring Service (DBS) check completed. However, the registered manager applied for these checks immediately and we saw evidence when these were completed, with no impact on people. All other required recruitment checks were completed which helped to ensure staff who worked at The Rubens were recruited safely for the benefit of people. People were kept safe, and concerns were shared appropriately. Staff assessed and worked to reduce risks to people. Care plans guided staff towards safe practice. The provider had enough staff to ensure people’s safety and meet their needs. The environment people lived in was safe, and equipment and utilities were checked regularly. Infection prevention and control (IPC) practices helped to keep people safe from the risk of infection. People were supported to have choice and control and were involved in planning their care. Staff used best practice guidance to help ensure effective care was delivered. Leadership within the home promoted a positive culture and ensured people had positive experiences.

People's experience of the service

Updated 1 March 2024

We heard positive feedback from people about their experiences of living at The Rubens. They felt safe, were involved in their own care and talked about the service having a “homely feel” to it. One person said, “It’s very homely here and I am very happy.” People liked the staff who supported them, including the management team and felt staff knew them well. One person told us the registered manager was, “lovely”. One relative told us, “My overall impression of the home is one of welcome, warmth and friendliness. The staff are without exception kind and cheerful.” Relatives echoed what people told us and were happy with the care and support their loved ones received. One relative told us, “Although small in number of residents, The Rubens offers a homely feel for residents, rather than a clinical environment. I feel it is a place that encourages residents’ self-worth.” Staff treated people with respect, dignity and kindness. People were comfortable around staff and moved freely around the home, choosing where to spend their time.