The Care Quality Commission
  • Care Home
  • Care home

Archived: Sunrise Operations Southbourne Limited

Overall: Outstanding read more about inspection ratings

42 Belle Vue Road, Southbourne, Bournemouth, Dorset, BH6 3DS (01202) 437600

Provided and run by:
Sunrise Operations Southbourne Limited

Important: The provider of this service changed. See new profile

All Inspections

14,15 & 16 October 2015

During a routine inspection

This unannounced comprehensive inspection took place on 14,15 and 16 October 2015. At the last inspection completed in June 2013 we found the provider had met all the regulations we reviewed.

Sunrise Operations Southbourne Limited is a purpose built care home comprising three floors providing accommodation, care and support for up to 102 older people, some of whom live independently and require little or no personal care. The service also provides a specialist service on the third floor, the reminiscence neighbourhood, for older people living with dementia or enduring mental health conditions. At the time of the inspection there were 96 people living at the home. There was a registered manager employed at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During our inspection visit the home had a lively and vibrant atmosphere with interesting, fun activities being available for people to join in with if they wished. There were also quieter areas for people to sit in which meant people had the opportunity to relax in a calm and homely area.

The premises were well maintained and sympathetically furnished to ensure people were able to sit down and rest throughout the home. The reminiscence neighbourhood was furnished and decorated to accommodate people living with dementia, with tactile wall coverings, clear signage, toilet doors painted in contrasting colours to enable people with dementia to distinguish toilet doors from bedroom doors, themed corridors for easy navigation around the premises and a homely, cosy atmosphere.

People and their relatives were full of praise about the care and support they were given at the home and everyone we spoke with told us they enjoyed living there. People told us they felt safe at the home. One person said, “A family friend recommended Sunrise Southbourne to us, and we haven’t looked back since, it’s marvellous”.

Staff had a good understanding of how to keep people safe and free from harm. They spoke knowledgeably about how to prevent, identify and report abuse and the provider had systems in place to ensure that risks to people’s safety and wellbeing were identified and addressed.

People’s needs were assessed including areas of risk, and reviewed regularly to ensure people were kept safe. People were cared for with respect and dignity and their privacy was protected.

People received their prescribed medicine when they needed it and appropriate arrangements were in place for the administration, storage and disposal of medicines.

People told us there were always staff available to help them when they needed support and they were supported promptly by staff who were friendly and caring. Relatives told us they were always made to feel extremely welcome when visiting the home and said their relatives were very well cared for, comfortable and enjoyed living there.

There was a robust recruitment and selection procedure in place to ensure people were cared for, or supported by, sufficient numbers of highly motivated, suitably qualified and experienced staff. Staff spoke positively regarding the induction and training they received and commented they had felt well supported throughout their induction period. Staff told us they really enjoyed working at Sunrise Southbourne and found the support given by the management team was “Excellent”.

Staff spoke passionately about their roles and responsibilities and demonstrated interest in giving people the best possible care and support to meet their needs. Staff demonstrated a detailed understanding of how people liked to have their care needs met. They delivered safe, effective, person centred care to people in a friendly, professional and kind way.

Supervisions and appraisals were regularly completed with staff, were detailed, clearly written and gave staff the opportunity to comment on their performance and request further training and development opportunities if they wished. The provider had a range of staff incentive schemes to reward and encourage staff to attain their full potential. Staff told us they appreciated these schemes, one person told us, “It’s so nice to be appreciated, it makes such a difference”.

Equipment such as hoists and pressure relieving mattresses and cushions were readily available, clean and well maintained.

The manager was aware of their responsibilities in regard to the Deprivation of Liberty Safeguards (DoLS). These safeguards aim to protect people living in care homes and hospitals from being inappropriately deprived of their liberty. These safeguards can only be used when there is no other way of supporting a person safely.

People were supported and provided with an extensive choice of healthy food and drink ensuring their nutritional needs were met. Menus took into account people’s dietary needs and people told us they really enjoyed the food and could ask for different choices if they did not like what was on the menu. The provider ensured meal times were a pleasant and social experience for people and the dining areas were attractively laid out with table cloths, table decorations and attentive staff available to ensure people received the assistance they needed.

People knew how to make a complaint and felt confident they would be listened to if they needed to raise concerns or queries. There was a clear system in place for people to raise concerns and complaints.

There was an extensive schedule of daily activities for people to participate in if they wished. Activities were very well publicised throughout the service with an hourly schedule of activities taking place around the home. People who required assistance were supported to take trips to places of interest. The provider ran a mini bus three times a week to places of interest that people had asked to visit, such as Poole Pottery, garden centres and local parks.

People told us they felt the service was very well led, with a clear management structure in place with a visible, approachable management team that listened to them and the staff.

There were systems in place to monitor and drive continuous improvement in the quality of the service provided.

14 June 2013

During a routine inspection

At the time of our inspection there were 94 people accommodated at the care home. We spoke with fifteen of them in order to talk about their experiences of living at the home.

The mental and physical frailty of the 32 people accommodated in the home's dementia service meant we were only able to speak with three people about their experiences.

We used a number of different methods to help us understand the experiences of some people using the service. We spoke with visiting friends of relatives of four people and also looked at relevant records. We also observed where it was appropriate the care and support people received. We saw that people received the support they required and wanted in accordance with their individualised service plans.

People generally expressed positive views about the help and support available to them and the standard of food that was provided. They all told us they thought the building was kept clean and hygienic and their accommodation was comfortable and well maintained.

There were arrangements in place that ensured consent was obtained from people for the care and treatment they received ; people's nutrition and hydrations needs were met; people were protected from the risk of infections; the home was safe for people living and working there; staff had the skills and competence to meet people's needs; where necessary the quality of the service was improved; and records kept by the home were accurate and up to date.

26 February 2013

During a routine inspection

We carried out this inspection of Sunrise Operations (Southbourne) on 26 February 2013.

We spoke with the manager, eight people living at the home, one relative and six members of the staff team.

People's dignity and privacy was respected. Staff focused on individuals when they were supporting them. Mealtimes were sociable occasions and people could choose where they ate. There was a choice of food available and people were able to have an alternative if they wanted.

People living at Sunrise were very positive about their experience of living at the home. No one had any complaints or concerns about how the home was run and managed.

People's care plans were clearly set out and people's needs were met.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

The provider had suitable quality assurance procedures in place to manage the health and welfare of people living in the home. People were able to comment on the service provided.

People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not always maintained.

16 March 2012

During an inspection looking at part of the service

We visited the home unannounced on 16 March 2012. This was to follow up on concerns we found when we inspected the home on 27 October 2011.

At the time of the inspection there were 89 people living at the home. On the assisted living unit there were 56 people and on the reminiscence unit there were 33 people. We spoke with three people, two relatives, staff, and the general manager. The registered manager was not at work at the time of the inspection.

As some people who live at the home were not able to communicate with us as they have dementia, we observed the interactions between staff and people. We have used a formal way to observe people during this visit to help us understand their experiences. This involved our observing five people for one hour, and recording their experiences at five minute intervals. We observed their mood, how they engaged in activities, and interacted with staff members, other people, and the environment.

We observed people in the main lounge of the reminiscence unit.

People moved freely about the living unit and chose where to spend their time. Some people were taken out for walks by staff and there were organised activities.

Staff had good relationships with people and they were patient and encouraging. Staff gave people appropriate reassurance when they seemed unsure or anxious. They sensitively and discretely provided support with drinks and any personal care.

We saw that overall there were enough staff to meet people's needs. People and relatives we spoke with told us that there were enough staff to meet their care and support needs.

26 October 2011

During an inspection in response to concerns

We carried out an inspection of Sunrise Southbourne on 26 October 2011 following concerns reported to us anonymously. The registered manager and the general manager of the home assisted us throughout the inspection. We spoke with five people living at the home, two relatives of people living in the reminiscence unit and with 11 members of staff in both the assisted living section of the home and the reminiscence area. People living in the reminiscence area of the home were not able to tell us of their experiences of the care and support they received, so we used a formal observational tool to help gain an understanding of how their needs were being met.

We spoke with five people living in the assisted living section of the home. They told us that their care needs were met and that they were happy with the services that were provided. People told us that the food was of a very good standard, that there was a range and choice of activities offered to people and that the staff were kind and respectful of their privacy and dignity.

Two relatives told us that they were happy with the standards of care provided in the home.

We observed positive interactions between staff and the people living in the reminiscence area of the home.

23 November 2010

During a routine inspection

We spoke with people who live on 'assisted living neighbourhood' and some people who live on 'reminiscence neighbourhood'. As some people who live on 'reminiscence neighbourhood' were not able to communicate with us, we spoke with visiting relatives and observed the interactions between staff and people.

People and visiting relatives spoke very positively about all aspects of the service that they received.

They commented on the kindness and skills of the staff employed at the home and that the use of agency staff was being reduced. We observed that staff were calm, relaxed, professional and friendly with people who communicate differently.

People and staff were observed to enjoy each others company and laughed with each other. Staff gently redirected and supported people with dementia when they became unsettled.

People told us that there were many different activities available to them either in group or as individuals. We observed people using the computer, playing cards, going out on the bus, sensory and tactile sessions, reminiscence and flower arranging.

People told us that they can choose to spend their time wherever they wish to. Some people stay in their bedrooms and we observed staff giving people who are not independently mobile a choice as to where they wanted to spend their time.

People who live on 'assisted living neighbourhood' told us that they could live their lives as they choose. They told us that they could get up, go to bed and leave them home whenever they chose to. They said that staff supported them with activities both in and outside the home. They said staff help them maintain and promote their independence in all aspects of their lives.

People told us and we observed that they are given choices of meals and drinks. People told us that there was plenty of food and drink available it was all good quality.

People were confident in the skills and knowledge of the staff and that they were able to meet their social, care and support needs.

People and visitors told us that they knew how to make a complaint or raise concerns. They are also able to attend a resident's council meeting once a month.