Our current view of the service
Updated
12 July 2024
Lake View provides accommodation to a maximum of 29 people who require support with personal care. The provider is South West Care Homes Limited with Lake View being one of 10 homes they provide across Devon, Somerset and Cornwall. At the time of this inspection there were 21 people living there. The assessment was completed between 26 July 2024 and 9 August 2024. A site visit to gather peoples’ experiences and observe care practices was carried out on 26 July 2024. We carried out this assessment as we had received some concerns relating to overall management of the service, risk management, staffing levels and support and communication. We looked at 14 quality statements; Learning Culture, Safe systems, pathways and transitions. Safeguarding, Involving people to manage risks, Safe environments, Safe and effective staffing, Infection prevention and control, Medicines Optimisation, Consent to care and treatment, Shared direction and culture, Freedom to speak up, Workforce equality, diversity and inclusion, Governance, management and sustainability and Learning, improvement and innovation. We found the service were aware of the issues raised and were responsive, therefore we found no breaches of regulation and the service remains rated as Good.
People's experience of the service
Updated
12 July 2024
People said they felt safe with staff and were happy with the support provided by them. Staff practice showed they knew people well, with care plans giving information on peoples’ complex needs. One person said, “They look after me nicely. They have nice people [staff] here. The nurse is coming to see me and I have had painkillers.” Health professionals told us, “We have no issues, staff always follow advice and are friendly. It just takes time to find staff to handover at times. Staff refer people appropriately.” The registered manager set up a new communications book to improve prompt communication. One relative said, “My mother is safe, I have no concerns. I do think my mother has good care and support” and another relative said, “The manager is great at communicating with us all. This has been a breath of fresh air, I see staff working extremely hard to attend to my Dad and others.” People’s individual risks were identified, and risk assessment reviews carried out to keep people safe. The service was working within the principles of the Mental Capacity Act 2005 (MCA) and if needed appropriate legal authorisations were requested when depriving a person of their liberty in their best interests. People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. People were able to access activities they enjoyed, see friends and family and access the community. There were sufficient numbers of staff deployed to meet peoples’ needs. There were safe and effective recruitment processes in place. Staff were well trained and competent in their roles. People said and we saw staff being kind, compassionate and caring.