11 January 2017
During a routine inspection
People were safe at the service. Staff knew about abuse and how to prevent and to report any concerns that they had. Risks to people were well-managed and staffing levels were sufficient to ensure people received the care they needed. People’s medicines were administered by the service and there were systems in place to ensure that this was done safely.
Staff had the training and support they needed for their roles. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. Nutritional needs were being met and people were supported to attend appointments with healthcare professionals.
There were positive relationships between people and members of staff. Staff adapted their communication and involved people and their families in decisions about their care. People’s privacy and dignity were maintained by members of staff.
Care was person-centred. People had individual care plans in place which provided staff with information about specific goals, preferences, needs and abilities. Activities were provided in the service and local community and the feedback of people and their family members, including complaints, was welcomed.
There was a positive culture at the service and staff members were motivated by their roles. The registered manager had a visible presence and was known to people, relatives and members of staff. There were quality assurance processes in place to monitor and review the care being provided.