Victoria House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statement in the effective key question and found areas that required improvement. However, the score for this area has been combined with scores based on the rating from the last inspection, which was Good. The rating for this area remains Good. We found that people were happy with the quality of the food served, however areas of the dining experience could be improved to ensure people’s choices and dignity are respected.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

People told us they were happy with the food, and they had access to food and drink when they chose. However, our observations showed people did not always receive a positive mealtime experience. For example, staff members were supporting multiple people to eat at the same time, moving from person to person instead of providing dedicated support to those who needed it. Although some people made choices regarding their fluid and nutrition, we observed two people who were not offered choice of their meals and drinks. The correct menus were not always on display to ensure people were aware of the meals available.

Staff raised concerns regarding the difficulties with the budget and ordering of food. Some staff raised concerns regarding the staffing levels and supporting people with their meals. The management team used best practice tools such as MUST tools and Waterlow to assess people’s needs.

Nutrition and hydration were not always robustly recorded. People had not always been weighed in line with their care plans. This had been identified by the quality assurance lead who assured us they had been addressing this at the time of the inspection.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.