2 February 2022
During a routine inspection
Parkside Nursing Home is a care home that provides nursing and personal care for up to 50 people in one purpose-built building. At the time of the inspection 17 people lived at the home, including people living with dementia.
People’s experience of using this service and what we found
There had been a number of changes in the management team and these changes had not yet been embedded to provide sustained changes at the home. Relatives told us they were not consistently involved in planning and reviewing peoples care. The providers senior leadership team had supported the service in making numerous changes in order to improve the quality and safety of care. Governance systems and processes had improved and as a result incidents had reduced. The home worked well and acted on feedback from health and social care professionals.
People were protected from the risk of harm or abuse. Safeguarding incidents were investigated and reported in a timely manner to safeguarding authorities. Medicines were managed safely. Staff were recruited safely, and people were supported by staff who knew them well. Infection control measures were in place to protect people from the risk of infection. Lessons had been learnt and people’s outcomes had improved as result of the changes since our last inspection.
People were involved in planning their care. The provider had been open and honest when issues occurred and responded and acted upon complaints in a timely manner. People were supported to spend their time undertaking activities they enjoyed.
People were offered choice in what they wanted to eat and drink, risks associated with eating and drinking were managed and specialist advice had been sought when needed. Staff were trained and competent and care was delivered in line with best practice guidance and the law. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were provided with consistently kind and caring support; they were given choices and they were consulted about all aspects of their care. Staff supported people in a dignified way, and people were supported in a timely manner. Staff communicated with people respectfully.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was inadequate (published 18 November 2021) and there were multiple breaches of regulation. Following our last inspection, we held a provider meeting and the provider completed an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
This service has been in Special Measures since 13 September 2021. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
The overall rating for the service has changed from inadequate to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Parkside Nursing Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.