Archived: *Aaron Park

People's comments included: “Staff are very hospitable and look after all my needs”, “Staff always know when I am feeling down and they support me when this happens” and “I feel respected and we all respect each other.”

During our visit we observed a dietician attending the service to meet with a person who used the service. We saw that the person attended their review session with a staff member in attendance and was supported during the whole session in a private area of the dining room.

People we spoke with told us, “I feel safe here and the staff are very good at pre-empting any issues before they happen” and “This is the best place I have ever been in my life.”

A person who used the service told us, “Staff are always around to help me with things like preparing meals for me and make sure I am dressed properly before I go out. They are around for me all the time.”

People who used the service told us that they knew how to make a complaint and felt satisfied that any issues would be handled and dealt with effectively by management.

We found people’s needs were assessed and care and treatment was planned and delivered in line with their individual care. People who used the service told us they were satisfied with the care provided and that their needs were met. Comments included "I am well looked after, its lovely here. If you are ill they are ever so good, when you need a doctor they take you."

We found appropriate arrangements were in place in relation to obtaining and disposal of medicines, and also the administration and recording of medicine. People we spoke with told us that they received their medicines when they needed them.

We found staff received appropriate training for their role. People told us they liked the staff. They told us "The staff are nice to us and helpful."

The views of people who used the service were sought through meetings and questionnaires. One person told us "We have meetings monthly and we make decisions about days out and holidays." They also said "I have had my bedroom decorated and I chose the colour."