Background to this inspection
Updated
25 July 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’
This inspection took place on 21 June 2017 and was unannounced.
This inspection was completed by two inspectors, one specialise advisor (dementia care) and two experts by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We asked the local authority and Healthwatch for any information they had which would aid our inspection. We used this information as part of our planning.
We observed care and used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who were unable to talk with us.
We spoke with 20 people, four visitors, the registered manager, an activity coordinator, two care assistants, three senior care staff, two domestic staff, a reminiscence coordinator, a maintenance coordinator, a director of community relations, a dementia coordinator and a business coordinator.
We looked at the care and support plans for five people including assessments of risk and records of medicine administration and weight monitoring. We confirmed the safe recruitment of two staff members.
Updated
25 July 2017
This inspection took place on 21 June 2017 and was unannounced.
At the last inspection Sunrise Operations Hale Barns Limited was rated good. At this inspection we found the service remained good overall.
Sunrise Operations Hale Barns Limited is a care home that provides accommodation for a maximum of 98 persons who require nursing or personal care. At this inspection 83 people were living there.
People were not always responded to in a timely manner by the staff supporting them.
People did not always have their medicines at the times they preferred them. However, people were supported with their medicines by trained and competent staff members.
People continued to remain safe as staff knew how to recognise and respond to concerns of ill-treatment and abuse.
The provider followed safe recruitment procedures when employing staff members.
People were assisted by a staff team who had the skills and training to effectively support them. People had access to health care when they needed it to maintain good health.
People were supported to have choice and control over their lives. They were assisted by staff in the least restrictive way possible.
People received support that continued to be caring and respectful. People’s privacy and dignity was respected by those providing assistance.
People had care and support plans that continued to reflect their personal needs and preferences. When changes occurred in people’s personal and medical circumstances, these plans were reviewed to reflect the changes.
Staff members knew people’s likes and dislikes and supported them in the manner they preferred. People and their relatives were encouraged to raise any concerns or complaints. The provider had systems in place to address any issues raised with them.
Sunrise Operations Hale Barns Limited continued to be well-led by a management team that people and staff found approachable and supportive. People were involved in decisions about their care and support and their suggestions were valued by the provider.
Staff members felt valued as employees and their opinions and ideas were listened to by the provider. The provider had systems in place to monitor the quality of service they provided and where necessary made changes to drive improvements.
Further information is in the detailed findings below.