• Care Home
  • Care home

Tower View Residential Home

Overall: Good read more about inspection ratings

34 Manor Road, Salisbury, Wiltshire, SP1 1JS (01722) 321055

Provided and run by:
Mrs Eileen O'Connor-Marsh

Latest inspection summary

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Background to this inspection

Updated 16 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector.

Service and service type:

Tower View is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

Before the inspection we reviewed the information we held about the service and the service provider. The registered manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.

We spoke with all three people who live at Tower View to gather their views about the care they received. We looked at all three people’s care records. We checked recruitment, training and supervision records for staff and looked at a range of records about how the service was managed. We also spoke with the registered manager and two care staff.

Overall inspection

Good

Updated 16 May 2019

About the service:

Tower View is a care home for people living with mental health needs. Three people were living in the home at the time of the inspection.

What life is like for people using this service:

• People were positive about the care they received and about the quality of staff.

• People were supported make choices and have as much control and independence as possible.

• People had been supported to develop care plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.

• People received caring and compassionate support from kind and committed staff.

• Staff respected people’s privacy and dignity.

• People felt safe and received support to take their medicines safely.

• Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively.

• People’s rights to make their own decisions were respected. People were supported to maintain a good diet and access the health services they needed.

• The registered manager provided good support for staff to be able to do their job effectively.

• The provider’s quality assurance processes were effective and resulted in improvements to the service.

More information is in Detailed Findings below.

Rating at last inspection:

Good. Report published 9 August 2016.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence we receive about the service to inform when the next inspection should take place.