- Homecare service
Choice Independent Living Limited
Report from 20 August 2024 assessment
Contents
Ratings
Our view of the service
The assessment began on 4 September 2024 and ended on 10 September 2024. Choice Independent Living is a domiciliary care agency providing personal care to people in their own home. At the time of our assessment, the service supported 53 people, most of whom were being cared for at the end of their lives. This was the first assessment since the service registered with the Care Quality Commission (CQC). Staff said they enjoyed working for the service and felt well supported by the management team and registered manager. There was support available for staff if they were affected by supporting people at the end of their life. Staff were able to raise any issues with the management team and felt listened to. Risks people may face were identified and guidance provided in the care plans. Staff were made aware of people’s support needs before they made their first visit to them. Tasks for each call were identified and staff recorded when these had been completed. Staff were safely recruited. We discussed with the registered manager about verifying the references received. Staff received the training for their role. Team leaders were completing additional training so they themselves could train the staff team in moving and handling, medicines and basic life support. Governance systems were in place and any actions identified had been completed. The governance system was in the process of being formalised as the service grew. Team leaders had been introduced to support the staff team and complete initial assessments. Senior care staff were also being introduced to provide additional support for the staff team. Feedback from commissioning partners was very positive, saying Choice Independent Living were responsive when new people required support, the care plans captured people’s needs and communicated well if there were any changes in people’s assessed needs.
People's experience of this service
Feedback from people and relatives was very positive. They said they were involved in agreeing their care and support. They also said the staff were kind and caring, knew their needs well and supported them to stay safe. Staff were mainly on time for the care calls and stayed the full length of calls. There was good communication with the management team, who were responsive to any issues or concerns raised with them. People’s wishes and cultural needs were listened to and met.