Barton Place Nursing Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There were clear and effective governance, management and accountability arrangements in place. An extensive re-decoration programme was underway throughout the communal areas and the disruption had been managed well. Staff understood their roles and responsibilities and staff felt well supported by the provider. Management and staff meetings were held regularly and any areas for improvement discussed. The provider held staff meetings without management and the registered manager and office e team felt well supported by them. Audits were completed and up to date with monitoring ensuring risks were managed and trends addressed. The management team were open and honest recognising their responsibilities under the duty of candour. CQC had been appropriately notified of significant events. Staff spoke positively about working at the home and recognised the complex needs of the people they supported.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff felt the management team were approachable and supportive. They felt confident to raise any concerns. We heard examples where there had been differences of opinion that had been worked through respectfully with success.

Staff felt management and the provider was available and approachable and issues could be openly discussed. Staff were kept up to date via team meeting, daily morning updates and regular conversations. There was a whistleblowing policy and the management office had been moved to be more accessible. Staff had regular meetings to raise any concerns.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The management team supported staff especially during the upheaval of the re-decoration programme. Staffing levels were high to support people who were temporarily unable to access all areas. Staff considered peoples’ communication needs and habits to minimise anxiety. Two activity co-ordinators, for example, ensured people were seen in their rooms and took part in various activities including a Christmas party and icing biscuits during our visit. Staff felt well supported and happy in their roles. A new dementia care sensory table was being considered to further engage people.

Audits included action plans to drive improvement. For example, to improve communication with relatives and understanding of dementia care. The new medicines electronic system was working well. Staff were supervised, trained and competencies assessed. Issues were raised through meetings to ensure staff followed good practice.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.