• Care Home
  • Care home

Coton House

Overall: Good read more about inspection ratings

55 Coton Road, Penn, Wolverhampton, West Midlands, WV4 5AT (01902) 339391

Provided and run by:
Coton Care Limited

Latest inspection summary

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Background to this inspection

Updated 17 January 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection team consisted of one inspector.

Service and service type: Coton House is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.’

Notice of inspection: The inspection was unannounced.

What we did:

We reviewed the information we held about the service. This included information received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We also contacted the local authority to gather their feedback about the service. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

The service was providing care to 29 people. We spoke with three people living at the service and three relatives. We also spoke with two members of staff, the deputy manager, the care co-ordinator, the registered manager and the provider.

We looked at three people’s care records and medication records. We looked at two staff recruitment files and other records relating to the management of the service such as quality assurance audits and complaints.

Overall inspection

Good

Updated 17 January 2019

What life is like for people using this service:

The provider continues to provide a ‘good’ service. People are kept safe by staff who understand how to safeguard people from abuse and are able to manage risks. There were sufficient numbers of staff to support people and staff were recruited safely. There were suitable infection control practices in place and medicines were managed safely.

People were supported by staff who were trained and knew how to uphold people rights in line with the Mental Capacity Act 2005. People were supported to have sufficient amounts to eat and drink and had access to healthcare services where required. The design and décor of the service met people’s needs.

Staff were kind, caring and treated people with dignity. People were encouraged to remain independent where possible and were supported to be involved in their care. People were supported by staff who knew them well and supported them to access activities that met their interests. Complaints made had been investigated and resolved.

There were systems in place to monitor the quality of the service and action was taken where areas for improvement had been identified. People were given opportunity to feedback on their experience of the service.

More Information is in the detailed findings below.

Rating at last inspection: Good (02 June 2016)

About the service: Coton House is a residential care home that was providing support to 29 older people at the time of the inspection.

Why we inspected: This was a planned inspection based on the rating at the last inspection.