14 May 2019
During a routine inspection
Barleycroft is a care home that provides accommodation, personal and nursing care to 70 people aged 65 and over at the time of the inspection. Barleycroft accommodates up to 80 people across three separate wings, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia.
People’s experience of using this service:
The provider had made improvements to the service after our last inspection.
People spoke positively about the care and support they received. They felt safe using the service. Staff had a good understanding of what constituted abuse and how to report any concerns to keep people safe.
Risks associated with people’s care and support had been assessed and there was guidance in place to keep them safe.
The service had an efficient system to manage accidents and incidents and learn from them, so they were less likely to happen again.
There were systems in place for the monitoring and prevention of infection.
There were sufficient numbers of staff to meet people’s needs and staff recruitment processes were robust.
Staff received appropriate training, support and development which enabled them to meet people’s needs effectively.
People were supported to receive their medicines safely. They had access to health care services and professionals when they needed them.
There were assessments undertaken and care plans developed to identify people’s health and support needs. Systems were in place to ensure staff were up to date about people’s needs and were aware of people’s preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People had the privacy they needed and were treated with dignity and respect at all times. They were supported to be as independent as possible and to make choices with regard to their daily lives.
Staff were knowledgeable about people they supported. People commented that staff had good relationships with them.
There was a complaints procedure which provided information on the action to take if someone wished to make a complaint and what they should expect to happen next.
There were systems in place to manage, monitor and improve the quality of the service provided. The provider always welcomed suggestions on how they could develop the service and make improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
At the last inspection the service was rated requires improvement (published 21 May 2018).
Previous breaches:
Following the last inspection, we found that the service was in breach of three regulations in relation to staffing, fit and proper persons employed and good governance. We asked the provider to complete an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider is no longer in breach of regulations.
Why we inspected:
This was a planned inspection based on the previous rating.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.