Archived: Cromer House

People living in the home who were not able to communicate with us verbally used Makaton signs, or shared their views through gestures, facial expressions and body language wherever possible.

We observed the care and support provided to people who used the service and the interaction they had with their support workers. This was friendly, caring, respectful and professional.

Support Workers were attentive to the needs of people and they responded to people's non verbal communication requests for assistance promptly. People were provided with choices, such as the activities that they participated in and the food and drinks that they preferred. People and their clothing were clean, which showed that their personal needs were attended to and that their dignity was respected.