MJ Homecare North Somerset

MJ Homecare North Somerset provides personal care and support to people living in their own homes. The service can also provide care and support to people living in 'supported living' accommodation. It provides a service to older people and younger adults who may have a range of needs arising from dementia, learning disabilities or autistic spectrum disorder, mental health, physical disability and sensory impairment.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection, the service was supporting 13 people with their personal care needs who all lived in their own homes.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

Staff received an induction, regular supervision and training. The service supported people with their healthcare and nutrition needs. The service supported people to have choice, control and independence. Risks to people were identified and managed. People received their medicines as prescribed. Staff were recruited safely.

Right Care

People were receiving person centred care. People were involved in planning and reviewing their care and support. People were supported to maintain their independence. Staff had training on how to recognise and report abuse and they knew how to apply it. Staff communicated with people in their preferred way. People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right culture

Systems were in place to assesses and monitor the quality of the service. Complaints were investigated and actions taken. Staff spoke positively about working for the service. Lessons were learnt when things had gone wrong. The provider was open and honest. People received care and support at the agreed times from caring staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 07 June 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.