10 December 2013
During a routine inspection
People were very satisfied with the care and support they received from Abacus. They were involved in the way that care and support was given and reviewed. People were supported to retain their independence as much as possible. Care staff and the care people received were described as: 'It's care of a very high order, they (care staff) are caring when carrying out their duties. The great joy of it is my wife gets on with them.' 'I am happy with all my carers' and 'I can't speak too highly of them.'
People who used the agency were protected from the risk of abuse because the service made sure all staff recruited were suitable to work with vulnerable people. People told us they felt safe when care staff visited them in their homes and that care staff were helpful and kind.
We found that the manager had systems in place to monitor the quality of the care and treatment provided. For example, there was continuous monitoring of people's views about their care so that these could influence improvements.