Eve Belle

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We reviewed 1 quality statement under this key question: Governance, management, and sustainability. Strong management and quality assurance systems were in place to monitor and manage the service effectively.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff feedback about working at the service was positive. They told us they felt supported and listened to by the management team. The registered manager was approachable, open, and inclusive and managed the service well. There were good systems in place to enable management and staff to fulfil their role and responsibilities. A staff member told us, "I feel appreciated by the manager and senior team. They recognise good work, and they tell you, so you know you are doing okay. Families are all very supportive and professionals are helpful and can be contacted for advice.”

Governance systems and processes were in place to monitor the overall safety and quality of the service. The registered manager had implemented new processes because of lessons learnt, including monthly audits of call bells and increased checks on people’s skin and pressure care. Training for staff had been updated in safeguarding and continence care and the registered manager was completing training in falls prevention to cascade as learning for all care staff.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.