• Care Home
  • Care home

Cannock Specialist Care Centre

Overall: Good read more about inspection ratings

Cannock Road, Cannock, WS11 5BU (01543) 622525

Provided and run by:
RESTFUL HOMES (LONGFORD) LTD

Latest inspection summary

On this page

Background to this inspection

Updated 22 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was completed by 3 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Cannock Specialist Care Centre is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Cannock Specialist Care Centre is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had about the service. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 13 people who lived at home and 8 of their relatives and friends. We spoke with 12 members of staff including the registered manager, regional manager, the owner of the home, unit managers, care staff and agency staff members. The registered manager was also the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed 8 peoples’ care plans, medicines records, accident and incident records and safeguarding records. We also reviewed records relating to training, recruitment, quality assurance and feedback and complaints.

Overall inspection

Good

Updated 22 July 2023

About the service

Cannock Specialist Care Centre is a nursing and residential care home providing personal and nursing care to up to 89 people. The home is a specialist adapted building which supports people over three floors with a roof terrace and communal area. The home provides support to older people with dementia and people requiring support with their mental health. At the time of our inspection there were 56 people using the service across 4 units.

People’s experience of using this service and what we found

People were protected from the risk of abuse. There were systems in place to identify when things go wrong. The provider took a proactive approach to assessing and mitigating risks to people's safety. We found the service was working within the principles of the MCA and if needed, appropriate legal authorisations were in place to deprive a person of their liberty.

There were enough staff on duty to meet people's needs. Medicines were received, stored, administered, and disposed of safely. We were assured that the provider was preventing visitors from catching and spreading infections and supporting people living at the service to minimise the spread of infection.

There was a system to monitor and assess the care provided. People achieved good outcomes from their care. People were invited to attend monthly residents’ meetings and their views were sought in relation to activities and food. Staff worked with external professionals. The provider understood and met the duty of candour. There was a culture of continuous learning and improvement.

Rating at last inspection and update

The last rating for this service was good (published 30 January 2023).

Why we inspected

The inspection was prompted in part due to concerns received about management of risk and staffing. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service is Good.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Cannock Specialist Care Centre on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.