The Care Quality Commission

Archived: Fernhill Lodge

5 Fernhill Road, New Milton, Hampshire, BH25 5JZ (01425) 622390

Provided and run by:
Parkcare Homes (No.2) Limited

All Inspections

2 November 2011

During an inspection looking at part of the service

People told they received the support they needed.There had been an increase in the numbers of staff on duty and this meant that they could go out more. They could choose where to go and who they wished to accompany them. At the home they were receiving support with personal care and the things they like doing.

26 September 2011

During an inspection looking at part of the service

During this visit we received positive comments from people living in the service. One person was pleased about their room being decorated and another was pleased about being able to go out shopping. However, we received many comments from people living in the service about not being able to do things because the service was short staffed.

10 February 2011

During a routine inspection

People told us that that they are consulted about the service they have. They said that they now have key workers meetings to discuss this. They also told us that they have started to have house meetings where they have been told about changes to the carpets and chairs and are going to be asked about colours.

People told us about some of their hobbies and interests and that they are supported to be involved in these. They said that they liked their rooms and could have their own furniture or possessions in them.

People also told us that they are being given opportunities to talk about their care plans and support needed.

People told us that they can have choices about the food provided and are able to be involved in some food preparation.

People spoke of examples of support provided to them outside the home for health appointments and some regular activities such as going to the gym or to the pub. Other recreational activities occur such as going to the theatre or for bus rides but not very often.

People told us that the staff are alright and helpful, they were confident that they would get the help they needed.

A health professional told us that the service obtains and follows advice.